Cancellation Policy


kambo cancellations

All attendees must fill out a medical health assessment before booking is fully secured. To secure your booking you will need to pay the full amount pre-ceremony.
As there is limited spaces Garden of Alchemy require a 1 week cancellation notice prior to the scheduled event. This will give us the time to offer someone else your place. We do not offer any refunds if you cancel after the 1 week notice window has passed, unless we can find someone to replace your booking.
Please cancel via phone, email or fill out the contact form.
If you have filled out your medical health assessment form and booked the event, and we decide you do not meet the health requirements for Kambo Ceremony we will give you a full refund. If Garden of Alchemy decides to cancel the event for any reason we will give you a full refund.

We really invite you to check in with your self before you cancel, if there is a possibility that you may be experiencing doubt, resistance, fear or anxiety before your Kambo Treatment. This is very normal before a medicine like Kambo, and you are very welcome to have a chat with us if you have any concerns.
Kambo is known to bring big life changes, and this can be intimidating, especially for your first time.

 

EVENT & Session cancellations

To secure your booking you will need to pay the full amount pre-ceremony and session, unless we have agreed on other amount.
As there is limited spaces Garden of Alchemy require a 1 week cancellation notice prior to the scheduled event. This will give us the time to offer someone else your place. We do not offer any refunds if you cancel after the 1 week notice window has passed, unless we can find someone to replace your booking.
Please cancel via phone, email or fill out the contact form.
If Garden of Alchemy decides to cancel the event for any reason we will give you a full refund.
If we have made an agreement of a percentage deposit this is non-refundable, unless we decide to cancel for any reason.

 

Bespoke EVENT & Sessions cancellations

To secure your booking you will need to pay a non-refundable deposit(1/3 of total cost), unless we have agreed on other amount.
As there is limited spaces Garden of Alchemy require a 2 weeks cancellation notice prior to the scheduled event. You will be refunded 2/3 of total cost. This will give us the time to offer someone else your place. We do not offer any refunds if you cancel after the 2 week notice window has passed, unless we can find someone to replace your booking. Please cancel via phone, email or fill out the contact form.
If Garden of Alchemy decides to cancel the event for any reason we will give you a full refund.
If we have made an agreement of a percentage deposit this is non-refundable, unless we decide to cancel for any reason

Returns & exchanges on our shop products

 

We gladly accept returns and cancellations

Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery

Request a cancellation: before item has dispatched

 

The following items can’t be returned or exchanged

 

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Online Courses
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 
Thank you for your understanding.
Garden of Alchemy

 

 

 

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