Data Protection Policy and Privacy Statement

Owner and Data Controller

Garden of Alchemy Limited

Owner contact email: admin@gardenofalchemy.com

Any personal data provided by you through any means, (e.g. verbal, written, text
or in electronic form via email or website), will be held and processed in accordance with
the data protection principles set out in the Data Protection Act 2018 and the
General Data Protection Regulation, for the purposes for which you have given
your consent, i.e. to provide the services you have requested from Garden of Alchemy and to
meet the legal obligations.

Introduction
We are committed to protecting your privacy. When you
request to use of our services, you will be asked to ‘consent’ to our processing of your
data under the terms of this policy. Please read the following in order to learn
more about our privacy policy and information collection and used practices.

What information do we collect?
Event inquiries, private session inquiries, booking, purchases and Health Assessments,
Normally people contact us via email, text or telephone in the first instance.
This involves providing us with your name, telephone number/s and email
address. During the Health Assessment, we may then also request your
home address, brief therapeutic issues and other details which we deem relevant
to processing your enquiry.

Forms
When you book an event through our website you will be asked to read our terms & conditions. By booking with us you are giving us consent to store and use your data. You will be informed of this Data Protection Policy and Privacy Statement available on our website.

Initial Consultation & Health Assessment
At your Initial Health Assessment we will usually ask about your current personal, social,
medical and mental health circumstances, where appropriate. We may also ask
about your background and family history, as well as the issues that are affecting
you now. We require this information so that I can assess and decide about our
offer of services to you and to manage the service we provide to you.

Website
Information is collected from you when you make an enquiry via our website.
The information we collect is clearly set out in the contact form, booking forms, order forms and health assessment. We collect this
information about you so that we can contact you in response to your enquiry.
This electronic data is stored on personal computers and emails, which requires
password-protected authentication, or by reputable service providers using
secure internet ‘cloud’ technology. At no times is your information passed on,
sold or rented to any other party. Any data collected via the contact form is done
so in accordance with the provisions of the Data Protection Act 1998. Further
details are available at The Information Commissioners Office Website.
Keeping information about you is very important. However, no data
transmission over the internet can be guaranteed to be totally secure. As a
result, whilst we take reasonable steps to protect your personal information, I
cannot ensure or warrant the security of any information which you send and
you do so at your own risk.

Newsletter
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning gardenofalchemy.com. Your email address might also be added to this list as a result of signing up to events or after making a purchase.

Personal Data collected: country; email address; first name; last name; Usage Data.

Selling Goods & Services Online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by Garden of Alchemy depends on the payment system used.

What do we use your information for?
We use information held about you in the following ways:
• To provide you with the professional services requested to us.
• To offer suitable services for you.
• To notify you about changes to your appointments and any other relevant
changes to our service.
• To administer our service, including the arrangement of appointments
and invoices.
• To seek feedback from you on your experience with us.
• To monitor, evaluate and improve our service to ensure it is provide in the
most effective manner for you.

What information do we share?
We will not share any information about you with other organisations or people,
except in the following circumstances:
• Consent – We share your information with emergency contacts or others
whom you have requested or agreed we should contact in case of emergency.
• Serious Harm – We may share your information with the relevant
authorities if we have reason to believe that this may prevent serious harm
being caused to you or another person.
• Compliance with Law – We may share your information where we are
required to by law or by the regulations and other rules to which we are
subject.

How do we keep your information safe?
All information you provide to us is stored as securely as possible. All paper
forms, correspondence and brief clinical notes are kept in a locked filing cabinet.
All electronic records are stored on personal computers and e-mails, which requires
password-protected authentication, or by reputable service providers using
secure internet ‘cloud’ technology.
Your identifiable personal information is kept separately from any session notes
and descriptive materials.

Your Rights
You have the right to ask us to provide a copy of the information held by us in
our records. You also have the right to require us to correct any inaccuracies in
your information. If
you would like to do this then please speak to us, or contact us directly.
You may withdraw your consent for us to hold and process your data at any
time. However, if you do this while actively receiving our services, your
sessions may have to end, in accordance with
our Terms & Conditions.

Changes to this Policy
We may edit this policy from time to time. If we make any substantial changes we will
notify you directly.

Last Updated Oct 2022

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